1. Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone or WhatsApp number, property address or listing link, requested service, scheduling information, access instructions, client concerns, seller/developer/contractor statements you want documented, and communications you send to us.
We may also collect photographs, video, notes, timestamps, location information associated with field documentation, and other evidence necessary to complete an authorized assignment.
2. How We Use Information
- Review and respond to property check requests.
- Quote, schedule, perform, document, and deliver requested services.
- Communicate with clients, authorized access contacts, and referral partners.
- Process payments and maintain business records.
- Improve our service, quality-control process, reporting, and security.
- Comply with lawful requests and applicable legal or regulatory obligations.
3. Property Images and Reports
Client property images, videos, reports, access details, and identifying information are treated as private business records. We will not knowingly publish identifiable client property media for marketing without permission or another lawful basis.
4. Service Providers
We may use third-party providers for website hosting, forms, email, payments, file storage, scheduling, analytics, communications, and other business operations. Information may be processed by those providers subject to their own terms and privacy practices.
5. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and meet legal, accounting, or tax obligations. Retention periods may vary by record type.
6. Security
We use reasonable administrative and technical measures designed to protect information. No website, electronic transmission, or storage method can be guaranteed to be completely secure.
7. Your Choices
You may contact us to request correction or deletion of information where appropriate and legally permitted. Certain records may be retained when required for legal, accounting, fraud-prevention, or dispute-resolution purposes.
8. Service Eligibility
DR Property Watch services are designed for individuals and organizations involved in property transactions, ownership, investment, or management.
9. Changes
We may update this Privacy Policy as our services, technology, or legal obligations change. The effective date above identifies the current version.
10. Contact
Questions about this Privacy Policy may be emailed directly to info@drpropertywatch.com.